Integrations
Integrations that won’t ruin your week.
Cirrus connects your tech so you can get back to helping people.
Disconnection kills good service
No wonder agents are struggling to help customers, when the information they need is hidden across five different systems. It’s an impossible task. To solve this, Cirrus fits right in with your existing tech and brings everything together. Ah, clarity.
Why integrate with Cirrus?
- Empower agents
Cirrus pulls live customer data into one clear dashboard, so your agents always have the info they need to hand. - Improve service
With real-time CRM visibility, your agents can personalise conversations and get to solving problems faster. - A+ Efficiency boost
Automate the repetitive stuff (like boring address updates), to free your agents up for proper problem solving. - Low-code connection
Add new tools fast and manage them all from one place, so no more putting in a ticket to IT and waiting for weeks.
Let’s connect!
Cirrus plays nicely with:
- Salesforce
- Microsoft Dynamics
- ServiceNow
- Any other CRM, UC, or case management tool with open APIs
You don’t need to rip apart and replace your stack. Just plug Cirrus in and get more from what you’ve already built.
What you can do with Cirrus integrations:
Call routing that makes sense
Match customers with the right person instantly using CRM data. No more menus or on-hold music, just fast help.
Automatically identify customers before hello
verify details by voice or data match so agents can greet them personally and get straight to work.
Capture every word in real time
Automated transcription means no more manual note-taking, so agents stay focused on the conversation.
Trigger screen pops
Show agents the info they need the second the call connects.
Secure self-service payments
Let customers pay without speaking to an agent, with full PCI DSS compliance.
Update records automatically
Any changes your agents make are synced everywhere.
Power up your UC platform
Cirrus overlays onto existing tech like Avaya, Cisco, Mitel or Alcatel, adding CCaaS functionality without disruption.
Run natively inside Teams
Cirrus integrates fully with Microsoft Teams as a native app, with all your digital channels and customer data right there.
No need to fight your own systems to deliver good service.
Cirrus brings everything together, so your team can do what they do best.
FAQs
1. What types of CRM systems can Cirrus integrate with?
Cirrus integrates with popular CRM systems like Salesforce, Microsoft Dynamics, and ServiceNow. Our open architecture supports integration with many other systems as well. Contact us for more details.
2. Do I need to overhaul my existing infrastructure to use Cirrus?
No, Cirrus is designed to work with your current UC/PBX systems, including Avaya, Cisco, and Mitel. Our contact centre optimisation software overlays your existing infrastructure, enhancing its capabilities.
3. Can Cirrus integrate with Microsoft Teams?
Yes, Cirrus is fully integrated with Microsoft Teams as a native app, supporting customer engagement across all digital channels while enhancing collaboration.
4. How does Cirrus help improve contact centre efficiency?
Cirrus offers workforce management solutions and automations to streamline repetitive tasks, such as updating customer records and routing based on CRM data, saving agents time and improving accuracy.
5. Can Cirrus handle secure payments during customer interactions?
Absolutely. Cirrus supports PCI-compliant payments, enabling secure transactions without involving agents and ensuring compliance with industry regulations.
6. How do screen pops work in Cirrus?
When a call comes in, Cirrus triggers a URL-based screen pop, displaying customer data on the agent’s desktop. This enhances personalisation and speeds up issue resolution.
7. How can I get started with Cirrus integrations?
Request a demo to see how Cirrus’ integration platform can connect with your systems and optimise your contact centre processes. Our team is ready to support your specific business needs.
