Contact centre CRM
I’m not asking for magic, I just want a full picture of the customer.
Cirrus CRM keeps conversations connected and profiles complete, so every agent is on first-name terms with every customer.
A CRM built for the messiness of real conversations
It’s getting personal! Cirrus pulls together every customer detail across every channel, into one up-to-date view, meaning your agents always know who they’re talking to. So, less “what’s your reference number again?” and more “how’s your day going Jerry?”
Why it works:
Designed for contact centres
Cirrus CRM was built specifically for contact centres. It’s all we do (and love).
Intelligently simple
It shows what matters, when it matters, without overwhelming agents or managers.
Bring your own tech
Already have a CRM? No problem, Cirrus slots right in, so you don’t have to start from scratch.
Better for agents, and customers:
Customisable agent desktops
Keep things simple and only give your team what they need.
Real-time guidance and knowledge base
Built-in automation helps agents handle tricky queries fast.
Fewer repeat calls and more resolutions
With everything in one place, agents can solve problems quickly, instead of passing them around.
What are the benefits?
- Complete customer profiles, visible everywhere
- Intuitive, agent-friendly UI
- Fits right in with your existing tech
- No pointless features you’ll never use
- Better insights and data context
- Lower cost, faster ROI
Why Cirrus over anyone else?
Because we’ve lived the contact centre chaos. We know what it’s like trying to solve a customer problem while four systems are open and all of them are saying something different. So, we built something better.
Cirrus CRM connects all your channels, tech and teams, so you can focus on delivering top-notch customer service. And because it plays nicely with everything else in your stack, you don’t have to choose between keeping what works and upgrading what doesn’t. Bonus.
Want to see it in action?
Book a demo to see how Cirrus CRM boosts your teams’ performance, even on your busiest days.
Latest blogs
The Benefits of an Integrated CRM in Driving Positive Customer Experiences
The Benefits of an Integrated CRM in Driving Positive Customer Experiences
5 Contact Centre Challenges and How to Solve Them
5 Contact Centre Challenges and How to Solve Them
Outbound Contact Centres: Evolving, Not Extinct!
Outbound Contact Centres: Evolving, Not Extinct!
FAQ’s
1. What is Cirrus CRM?
Cirrus CRM is a purpose-built solution for contact centres that centralises all customer data from various channels, helping agents deliver personalised and efficient service. It integrates seamlessly with existing systems to give your team the full picture of every customer interaction.
2. How does Cirrus CRM improve customer and agent experiences?
Cirrus CRM simplifies agent workflows by bringing everything they need into one easy-to-use interface. It connects communication channels, integrates with other tools, and ensures agents can focus on what matters most—helping customers. This leads to better service and a smoother experience for agents and customers alike.
3. Can I keep my existing CRM or record system with Cirrus?
Yes! Cirrus CRM is designed to work alongside your current CRM or record systems. There’s no need for expensive overhauls or complex integrations. Our solution complements your existing tools, saving you from high upfront costs and allowing for a smooth transition.
4. What makes Cirrus CRM different from other CRMs?
Unlike traditional CRMs, Cirrus CRM is built specifically for contact centres. It combines customer data from all communication channels into one platform, providing real-time insights and a complete view of every interaction. It also includes advanced tools like dynamic scripting, ticketing, and agent workflows to boost productivity and improve service quality.
5. How does Cirrus CRM handle customer consent and preferences?
Cirrus CRM has a built-in consent manager that automatically updates customer preferences and consent information across all channels. This ensures your campaigns remain compliant and that you respect customer choices in every interaction.
6. What support does Cirrus CRM provide for agents?
Cirrus CRM empowers agents with tools like dynamic scripting, ticketing, and a unified desktop that combines multiple systems into one view. This helps agents handle calls more efficiently, reduce compliance risks, and deliver a consistent and personalised customer experience.
7. How does Cirrus CRM improve internal communication?
Cirrus Pulse, part of the Cirrus CRM solution, provides a streamlined internal messaging system for contact centres. It works like a bulletin board with social media features, internal chat, and news feeds, keeping teams connected and informed in real time.
8. Can Cirrus CRM help with outbound contact centres?
Yes! Cirrus CRM is designed to support both inbound and outbound contact centres. It simplifies workflows, tracks customer interactions, and integrates with outbound communication tools, helping your team stay productive and focused on driving results.
9. How does Cirrus CRM help with ticket management?
Our ticketing system simplifies the management of service activities. It tracks and escalates customer issues in one unified view, making it easier for agents to stay on top of tasks and ensure fast, effective resolutions.
