Contact Centre for Microsoft Teams
Cirrus + Teams.. now that’s one happy contact centre.
What makes a great contact centre? Easy systems your agents don’t have to wrestle with. And the power to collaborate with the rest of the business in real time.
Cirrus for Microsoft Teams gives you both. Your agents get the tools they need in a place they already know. Your customers get faster, more joined-up service. And your IT team? They are ecstatic because it all runs in one secure, scalable setup.
Everything you need to lead a better contact centre:
Every channel, one window
Voice, SMS, chat, email, socials — all handled right inside Teams.
One flow for every call
Agents pick up and handle calls through Teams, wherever they’re working.
Presence
If an agent’s on a customer call, Teams automatically blocks back-office pings.
Collaboration on tap
Need backup? Agents can see who’s free across the whole org and ping them instantly.
Don’t forget self-service
Intelligent routing and AI-powered options help customers help themselves, while agents step in for the tricky stuff.
One collaborative space
All the capabilities your agents need embedded in the familiar and intuitive environment of Microsoft Teams.
“Cirrus’ Contact Centre for Microsoft Teams solution has been an effective solution for our contact centre agents. The application was so intuitive they were proficient in no time. And, crucially, the solution has enabled us to embrace hybrid working, allowing our staff to work from home or the office. It even accommodates for visually impaired users and meets our accessibility needs.”
What it adds up to:
- More customers picking up means more answered conversations.
- Demonstrate campaign value and ROI with live results tracking.
- Keep things lean with increased outreach without adding headcount.
- Build long-term customer loyalty through proactive, helpful interactions.
