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AI for customers

I never used to trust AI

…but now I’d let it read my group chats.

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Cirrus AI handles conversations with context and clarity, which means shorter response times, fewer misunderstandings, less repeating yourself and no digital dead ends. So customers get the help they need, without the wait.

I just wanted a quick answer — not a blimin treasure hunt.

When something breaks, customers don’t want to embark on a mammoth journey.
They want a straight answer, and fast.

“Where’s my order?”
“Did that payment go through?”
“Can I update this booking?”

It’s easy stuff, but for some reason most systems make it weirdly hard.

But fear not, your AI buddy Cirrus Copilot is here.

It works behind every channel, dealing with the basics before anyone has to scream into the void. Think of tasks like password resets or delivery updates. It speaks like a human, pulls information from your CRM, and knows what the customer’s already said (so no one has to repeat themselves… again and again).

And all of this runs behind-the-scenes of your system, delivering high-quality automated conversations so service stays quick and consistent, from first ping to final “thank you”.

What AI Can Do for Your Customers:

AI should make life easier, not just faster, so these features help customers get what they need without using ‘that’ word.

Shorten queues with self-service

Customers can now do everyday tasks, like checking an order or updating details, completely on their own. (No hand holding needed).

Handle common questions, with agent input

AI handles the tasks such as FAQs, quick updates and simple fixes, so your agents can be more available for interactions that need a real person.

Give every reply real context using actual customer data

No more “what’s your account number again?” AI applies learning from previous interactions and uses order history, preferences and other useful data to shape responses that fit the situation.

Recognise emotion and know when someone’s not happy 

Real-time sentiment detection spots tension and uncertainty, so agents can adapt with live prompts, reset the tone, and keep the conversation on track.

Give agents direct access to answers

No more tab-hopping or digging through docs. AI pulls the right info from the knowledge base directly into the conversation.

Route it right the first time

AI routing looks at what’s been asked, how it was asked, and what’s come before — then matches it to the right agent. Reducing handoffs, restarts, and repeat explanations.

Same answer, every channel

Start on chat, switch to email, follow up on voice — the AI remembers what was said, so customers don’t repeat themselves or get different answers.

Self improving knowledge

Tracks which answers solve problems — and updates or removes ones that don’t.

Cats Protection

Cats Protection adopts AI (and it’s a good mews story)

With Conversational AI in place, Cats Protection managed a 46% increase in demand — with shorter wait times and more first-time resolutions.

Self-service became the go-to, and expert support is now available 24/7. That’s purr-worthy progress.

Read case study

Your customers will thank you.
So will your team.

When AI is done right, it lifts the whole experience — for the people asking for help, and the ones giving it. Let’s talk about making it work for you.

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