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AI for agents

This isn’t a circus

…your agents shouldn’t be juggling so much.

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Your agents should be focused on people, not paperwork.

Between answering questions, updating systems, logging notes, and trying to keep every conversation on track — no wonder agents feel like they’re spinning plates. And when the admin pile gets higher than the people in front of them, service suffers.

Cirrus AI steps in as the extra pair of hands every agent wishes they had. It takes care of the copy-and-paste jobs, fills in the paperwork, suggests the next best step, and even reads the room when tension rises. So instead of juggling tasks, your agents can focus on what they signed up for: listening, solving problems, and making customers feel valued.

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AI that’s on your agents’ side:

Handle the hard stuff in real time

Agents receive live scripts, prompts and next-best-action suggestions in the moment, so they have the support they need, exactly when they need it.

Summarise in seconds

AutoSummary instantly wraps up customer conversations into clear, editable notes, so agents can hop right onto the next call, without worrying about admin.

Read the room (or the call)

Sentiment analysis spots mood shifts in real time, allowing agents to adjust their tone and approach to help get things back on track.

Get the answers now

Knowledge base integration keeps all info in one easy-to-access place, so agents get the right article, policy or anything else they need, in seconds.

Workflows that work

Ticket creation, follow-ups and notifications are all automated, so nothing gets missed, and your agents are freed up for more important tasks.

Train new agents fast

With real-time guidance, scripts and personalised coaching, brand-new hires can hit the ground running and start delivering great service from day one.

Tailored tracking and training

Live performance insights give agents and managers clear, actionable feedback that builds confidence, consistency, and motivates agents to keep improving.

No more wrong calls

AI makes sure queries land with the right agent, first time. That means less time wasted, less “sorry, I’ll have to transfer you,” and more chances for agents to do what they do best.

Ready to free up your agents?

When the repetitive jobs are taken care of, agents have more time and headspace for the important conversations, resulting in a better experience for your customers.

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