Accessibility
Accessibility that’s more than a tick-box exercise.
Cirrus makes accessibility non-negotiable, instead of a nice-to-have.
Ability isn’t one-size-fits-all
We’ve designed our platform with and for visually impaired agents, through the use of screen readers, magnification, simplified layouts, keyboard shortcuts and more, to make every task easier to navigate.
Built for inclusion, not just compliance
Text-to-speech
We read the screen for the agent using integrated screen reader tech and deliver voice prompts that support every step.
Simple controls
We’ve streamlined all controls into one block, so along with colour contrast and customisable shortcuts, things are as clear as possible.
Tailored interfaces
Our widget-based UI adapts to each agent’s needs, whether they need larger text, fewer distractions, or support from supervisors via whisper mode.
Remote working ready
Whether agents are in the office or at home, Cirrus’ accessibility features work exactly the same.
Accessible by design
Developed with the Digital Accessibility Centre (DAC), Cirrus includes:
- ZoomText for magnification
- Simplified navigation
- Adjustable layouts
- Prompting without disrupting flow
There’s always room for improvement
We never assume that we’ve nailed it. We constantly listen, monitor and learn from how visually impaired agents use our platform, along with seeking feedback and guidance from the RNIB.
“Cirrus has enabled all our agents, regardless of accessibility needs, to provide the high-quality customer service demanded of us.”
– David Mann, IT Service Delivery Manager, RNIB
Accessibility shouldn’t be an afterthought.
Cirrus leads with inclusive design, so every agent can perform at their best.
Ready to give it a go?
FAQ’s
1. How does Cirrus support visually impaired agents?
Cirrus provides a range of accessibility features, including text-to-speech technology, ZoomText for magnifying text, and customisable shortcuts. Our interface is designed in consultation with the Digital Accessibility Centre (DAC) to ensure ease of use for blind and partially sighted agents.
2. Can visually impaired agents work remotely with Cirrus?
Yes, Cirrus fully supports remote working for visually impaired agents. All our accessibility solutions, including secure PCI-compliant payment capabilities, are available to agents working from home or other remote locations.
3. How does Cirrus’ text-to-speech technology work?
Cirrus’ text-to-speech technology reads the on-screen information for visually impaired agents, providing them with the prompts they need during customer interactions, without disrupting the flow of conversation.
4. How does Cirrus help supervisors manage visually impaired agents?
Supervisors can use Cirrus’ whisper technology to provide real-time guidance and feedback to visually impaired agents without interrupting their calls. Additionally, supervisors can monitor agent performance and make adjustments to optimise accessibility.
5. What customisation options are available for visually impaired agents?
Cirrus offers a fully customisable widget-based interface, allowing visually impaired agents to personalise their workspace. This includes adjusting colours, contrasts, and using shortcuts that suit their specific needs.
6. Does Cirrus provide support for PCI-compliant payments for visually impaired agents?
Yes, Cirrus ensures that visually impaired agents can securely process PCI compliant payments while maintaining accessibility through our integrated features, even when working remotely.
7. How does Cirrus ensure continuous improvement in accessibility for visually impaired agents?
Cirrus actively monitors screen usage and works with organisations like the RNIB to continually enhance the platform's accessibility features. We incorporate feedback from our users to ensure the platform evolves to meet the needs of visually impaired agents.
8. Can Cirrus be used by partially sighted agents in any industry?
Absolutely. Cirrus’ contact centre solutions are adaptable to meet the needs of any industry, ensuring that visually impaired and partially sighted agents can work effectively in a range of sectors.
