About us
We know how it goes…
“How many BLEEPing times do I have to BEEPing repeat myself just to change my BLEEPing Direct Debit?”
We get it, customers want answers the first time, and they want them fast. Your agents want to help but are busy banging their heads against outdated systems that slow everything down. It’s a lose lose for both sides.
That’s why we created Cirrus. Our AI-powered contact centre solutions connects all your tech and teams to help you deliver the best customer service possible.
Everyone hates contact centres.
So, give them a reason not to.
What makes Cirrus different?
One screen, every channel
Every interaction, whether by phone, via email or on social media, is collated in one place. No jumping between screens, just a single view with full history and context.
Flexible integration that plays nice with others
Cirrus connects easily to your favourite systems, CRM, WFO, analytics, etc., so everything talks to each other and works as it should.
Real-time insight with impact
Live dashboards and historical reporting help you spot what’s working (and what’s not!) so you can act fast and keep performance from dropping.
Built to grow with you
Need to scale up for a peak, or add a new channel? No problem. Our modular licensing gives you freedom to evolve without needing a massive overhaul.
Power up with the world’s leading tech
World-class contact centres are no longer just for the biggest brands. We’ve teamed up with leading contact centre technology company NiCE to combine our tailored support with their ultra-powerful tech, all in one package.
So, you can now have an enterprise-grade, AI-enabled contact centre platform, without the cost or complexity that big systems usually bring.
Culture that puts people first
We’re proud to be a company that listens to customers, agents, and each other! Our team is a mix of thinkers, doers and people that care about making contact centres better.
- We support hybrid work and flexibility
- We create space for creativity and unique voices
- We care about ESG, community, and doing the right thing
Let’s do this together
Every big transformation starts with one small step (or in this case a click). Shall we get started?
