21 February 2024
Knowledge is Power: Equip Your Agents for Success
Providing prompt, accurate solutions is essential for any successful contact centre. But how can your…
19 February 2024
5 Contact Centre Challenges and How to Solve Them
Running a contact centre can be challenging. Customers expect quick resolution and employees want a…
13 February 2024
How to boost contact centre agent engagement for higher productivity
Many companies realise that happy, engaged employees lead to better customer experiences. So they make…
12 February 2024
How to Develop Empathy-Centric Customer Service in Contact Centres
In today's instant-answer world, taking time to truly understand someone’s perspective may seem old-fashioned or…
7 February 2024
Contact Centres Get an Agent Wellness Upgrade
Working in a contact centre can be a high-pressure job. Employees spend hours on the…
6 February 2024
5 Easy Steps to Get Started with AI in Your Contact Centre
What if customer service was easy? A single contact to a contact centre that, through…
30 January 2024
A Look Inside Cirrus’ Workforce Optimisation Solution
Imagine a world where every customer interaction is handled with precision, where every call, chat,…
30 January 2024
To Teams or not to Teams?
Microsoft Teams has emerged as a key player in the business communications market. Initially launched…
22 January 2024
10 Best Practices to Get the Most Out of Quality Analytics
Quality Analytics is transforming how modern contact centres operate. By leveraging AI and machine learning,…
15 January 2024
11 Customer Service Trends to Delight Customers in 2024
Stale scones and lukewarm tea – that’s what often passes for customer service these days.…
11 January 2024
The Pillars of Exceptional CX
Delivering exceptional customer experience (CX) has become a critical differentiator. Recent statistics highlight the significant…
8 January 2024
Outbound Contact Centres: Evolving, Not Extinct!
Not too long ago, outbound calling was considered a necessary evil. Customers cringed at the…
