Article Archives

Article

5 July 2023

Getting Started with Generative AI In the Contact Centre

This article is featured on CX Today. Generative AI promised to provide the spark…

Eleanor Morden

Article

29 June 2023

Why Can’t Contact Centres Get Omnichannel Right?

This article is featured on CX Today. For over a decade, omnichannel has been…

Eleanor Morden

Article

23 June 2023

Top 5 Reasons to Buy Self Service Solutions In 2023

This article is featured on CX Today. Consumers are increasingly demanding more autonomy, faster…

Eleanor Morden

Article

20 June 2023

How to Calculate the True ROI of CX

This article is featured on CX Today. Intuitive contact centre strategies influence business revenue…

Eleanor Morden

Article

19 June 2023

How to Achieve a Fully Omnichannel Contact Centre

This article is featured on CX Today. The concept of an “omnichannel contact centre”…

Eleanor Morden

Article

16 June 2023

Keeping the foundations strong: The state of CX in housing

This article is featured on Property Reporter. Customer experience is being more frequently placed…

Eleanor Morden

Article

10 May 2023

Three trends driving the business wide CX function

Customer experience (CX) can make or break a company. With scrutiny coming from both consumers…

Eleanor Morden

Article

9 May 2023

Cirrus and CallMiner: AI-Driven Conversation Intelligence for Better CX

This article is featured on UCAdvanced. In today’s fast-paced business environment, delivering exceptional customer experiences…

Eleanor Morden

Article

5 May 2023

The customer experience ‘consumer duty’ pledge

This article is featured on Finacial IT. The Financial Conduct Authority (FCA) introduced a new Consumer…

Eleanor Morden

Article

4 May 2023

Opportunities for Resellers in UK Public Sector

This article is featured on News In The Channel For resellers, the public sector provides a…

Eleanor Morden

Article

Getting Started with Generative AI In the Contact Centre

Why Can’t Contact Centres Get Omnichannel Right?

Top 5 Reasons to Buy Self Service Solutions In 2023

How to Calculate the True ROI of CX

How to Achieve a Fully Omnichannel Contact Centre

Keeping the foundations strong: The state of CX in housing

Three trends driving the business wide CX function

Cirrus and CallMiner: AI-Driven Conversation Intelligence for Better CX

The customer experience ‘consumer duty’ pledge

Opportunities for Resellers in UK Public Sector

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