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Outbound engagement

You must be psychic…I was just about to message you.

Outbound engagement that exceeds customer expectations.

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Proactive engagement at the right time

Imagine, something’s been on your to-do list forever, then you get a call and it’s…sorted.

Cirrus’ outbound engagement helps you connect with customers at the right time and using the right channel, whether it’s to confirm an appointment, send an important update, or finalise a sale. It’s about instigating conversations that feel perfectly timed and personal, all without overloading your agent.

Make your outbound engagement count:

Customers want to talk

AI pinpoints the best time, channel and message for every customer, leading to less ignoring, and more conversations.

Automate the easy stuff

Let AI handle the repetitive outreach like routine reminders, updates, and notifications so your team is freed up to tackle the higher-value conversations.

Proactive problem solving

Send reminders, updates and solutions before customers even get in touch. That means less inbound queries for agents, and better service for your customers.

Convert more

Increase sales, renewals and donations by reaching out to people when they’re at their most receptive.Omni-channel campaigns mean you can manage calls, messages, emails, and social outreach all in one place.

Compliance confidence

Every interaction is run through simple opt-in/opt-out controls and built-in consent, so you know you’re always being compliant.

Real-time ROI tracking

Live reports show how your campaigns are performing, connections rates and outcomes allowing you to make adjustments instantly (if needed) and show real-time value to the business.

What it adds up to:

  • More customers picking up means more answered conversations.
  • Demonstrate campaign value and ROI with live results tracking.
  • Keep things lean with increased outreach without adding headcount.
  • Build long-term customer loyalty through proactive, helpful interactions.

Start conversations that count

Whether you’re after increased sales, improved collections, or just want to keep your customers in the loop, our outbound engagement helps you initiate the right conversations, at the right time.

Request a demo