By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Professional services

Set up without the sleepless nights

We are right there with you

CX projects don’t have to be daunting. Cirrus’ professional services work alongside your IT, ops and contact centre teams to shape a setup that fits how you already work. That includes routing, workflows, configurations, and all the moving parts that need to play nicely together. We focus on what works now, what needs improving, and how to keep everything running like clockwork through go-live and beyond.

From day one, we’re right there with you—testing, training, adjusting as we go. So when it’s time to switch things on, you’ve got a setup that’s ready to deliver. Even on your busiest day.

The Cirrus project roadmap

Kick-off and planning

We lay out clear goals, responsibilities and timelines. Your Cirrus Project Manager owns the plan and keeps every step on track.

Co-created solutions

We design the setup with you—routing, logic, workflows—built around your real day-to-day, not an off-the-shelf model.

Deployment and testing

We build it out and test everything using your people and real-life scenarios. Your team gets early access and training that fits the way they work.

Go-live with HyperCare

We stay hands-on with live support through rollout, making real-time adjustments and changes as they come up.

Who’s on your Cirrus team.

Project Sponsor
Keeps your goals in focus and momentum going.

Project Manager
Runs the schedule and keeps everything aligned.

Solution Consultant
Handles the technical build and ensures it fits.

System Tester
Checks everything works before it goes live.

Trainer
Shows your teams what they need to know—and how to use it.

Ongoing support

After go-live, your Cirrus Customer Success lead stays close. They’ll track progress, flag issues early, and help you keep improving. You don’t need to raise a ticket just to talk to someone—we’re already here when you need us.