By Appointment to
His Majesty The King
Contact Centre Service Software
Cirrus Response Ltd
Epsom

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Business consulting

Building the plane while flying it?

You need a better flight path.

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A proper look under the hood

Running a contact centre involves a lot of moving parts, systems, service levels, and team performance. Cirrus business consulting gives you a structured view of how everything fits together.

We examine how your operation works, where handovers break, tools lag, or steps get missed, and what changes will make the biggest difference.

It’s grounded in how your contact centre runs today and what you want it to do better tomorrow.

What we’ll look at:

Operational review

We follow the customer journey from hello to goodbye, spotting where things slow down or get messy. Then we show you how to make it quicker, cleaner, and less painful for everyone.

Employee feedback sessions

Your agents know where the pain points are, they live it every day. We gather their stories, their gripes, and their good ideas, then turn that into changes that help them do a better job (without eye-rolls).

Performance analysis

We dive into the numbers: handling times, queues, SLA targets, you name it. Instead of just pointing at what’s wrong, we trace back to why it’s happening, so you can see what needs to change.

Technology check

We take a look under the hood at your systems. From routing to reporting, we show you what’s helping, what’s hindering, and where the gaps are. All so your tools feel like they’re on your side, not slowing you down.

What you will walk away with:

Faster operations: less searching around, fewer repeats, better conversations.
Service customers notice: quicker answers, better handovers, fewer “sorry, can you start again?” moments.
Clarity for decisions: the evidence behind missed SLAs, long waits, or service dips, and what to do about them.
Happier agents: clearer roles, less stress, and tech that doesn’t get in the way.
A tailored action plan: from quick wins to longer plays, all mapped to the biggest impact areas..