Training
Knowledge is power
New tech is only great if people know how to use it. We give your agents, supervisors and admins the kind of training that makes go-live less “oh no” and more “oh yeah, I’ve got this.”
When people know what they’re doing—from day one—they’re more engaged, more confident, and your customers get a better service.
Our training is built around the people doing the work and tailored depending on their role.
And once the sessions are done, it doesn’t stop there. Everyone gets access to our Help Centre and e-learning courses, so they can brush up, troubleshoot, or learn something new any time they need to.
Three ways to get stuck in:
Agents training
A train-the-trainer approach that equips your team leaders to train your agents with the skills to perform their role confidently and share knowledge with colleagues.
Supervisor training
Supervisors learn how to manage their teams effectively using our platform’s features including agent management, real-time platform monitoring and powerful reporting.
Administrator training
Comprehensive training that delves into the technical and operational aspects of our platform, ensuring administrators are fully equipped to manage your system.
Learning doesn’t stop
Because people forget stuff. Or new people join. Or your setup changes.
So, we’ve got backup:
Help Centre: Easy-to-follow guides, how-tos, and videos for the “wait, how do I…?” moments.
E-learning: Self-paced, dip-in-when-you-need-it courses to go in depth or brush up.
It’s all there, whenever your team needs a refresh or a crash course.
Your customers will thank you.
So will your team.
When training is done right, it lifts the whole experience —for your agents, supervisors and customers. Let’s talk about making it work for you.
