AI transformation
No, AI isn’t going to steal your job, but it might steal your heart
Embrace AI in your contact centre with our three simple steps.
Getting to know AI.
AI is everywhere you look right now and honestly; it can be pretty overwhelming.
That’s why we start small, adopting AI where it will help your team the most and then scaling from there.
We’re not fans of techy jargon that means nothing, or over-inflated promises, we’re here for good old-fashioned problem solving, with a bit of AI pizzazz.
Our three-step approach:
Step 1:
Agent assist
Support your agents
Puts the right info in front of your agents in real-time, whether it’s a previous chat, a product explainer, or conversation prompt. And it keeps learning from your agents, using feedback to improve output until it’s customer-ready.
Benefits:
- Less searching, more solving
- Faster onboarding for new hires
- Agents feel more supported
Step 2:
Customer assist
Copilot handles the easy stuff
Copilot answers simple, high-volume queries like “where’s my delivery?” or “what’s my balance?” without the need for agent involvement.
Benefits:
- Customers get instant replies
- Agents can focus on high value conversations
- Minimise queues
Step 3:
Customer self-serve
Give your customers the power
Let customers take action on their own, from updating account details to completing purchases and all guided by AI.
Benefits:
- Feels personal, not robotic
- Lowers pressure on your team
- Keeps customers engaged, 24/7
Why it works:
- Collaborates with your people
- Fits into your current setup
- Adapts as your needs grow
What you can expect with Cirrus AI:
- Happier customers
Faster responses, personalised help and less repetition. - Empowered agents
Less admin and more meaningful customer conversations. - Operational savings
Lower overheads, efficient workflows and fewer hand-offs. - Business growth
Customer happiness and loyalty leads to more revenue.
See how AI can fit into your contact centre.
Latest blogs on AI
Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS
Cirrus and Nebula launch joint technical alliance for CCaaS & UCaaS
What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions
What Systems Integrators Bring to the Table: Smarter Contact Centre Solutions
2025 – The Year of Real AI Adoption?
