I used to fantasise about ‘accidentally’ unplugging everything…

Now I just fantasise about my next holiday like a normal person.

Great service starts on the inside

Agents are on the front line of every customer experience. So, if their tech isn’t up to scratch, neither is the service they deliver. Give your agents what they need; fewer clicks, clearer context, consistent support, and watch them knock it out the park.

Our blueprint for great agent experiences:

Everything, in one place

Agents get all the info they need about a client, all in one screen, so no more getting lost in never-ending tabs.

Less “let me just transfer you”

Calls are routed to the right person the first time, which means agents kick-off every conversation on the right foot and there’s no more transfer time wasting.

Let self-service do the heavy lifting

Not every question needs an agent – Cirrus makes it easy for customers to handle the simple stuff themselves, so agents are freed up for more complex problem-solving.

See the full picture

No matter where the conversation started; phone call, email, social, etc., agents can jump in any time and still have the full story.

Support in the moment

Real-time prompts and helpful info while the agent is in action, so they always have the confidence to make fast decisions.

Flexible schedules, fairer workloads

Workforce planning helps balance demand and capacity, with forecasting and live adjustments protecting performance and wellbeing.

Work that feels like play

Motivate your agents with gamified goals, and visible leaderboards that they’ll want to be at the top of! Nothing like a bit of healthy competition, right?

Bespoke feedback

AI-powered evaluations give agents timely, personalised feedback, so they always know what’s going well and what may need a little more attention.

Admin that sorts itself

With auto-summary and transcription handling all the wrap-up work, your agents can take a breath between calls, instead of racing to type-up notes.

Train now, improve forever

Cirrus makes onboarding quick and ongoing learning easy, with built-in guidance, personalised feedback and eLearning for everyone.

Better agent experience equals:

Improved customer experience by giving agents what they need to provide the best service.
Higher retention so knowledge rises, and training costs go down.
Fewer complaints and consistent service leads to happier and more loyal customers.
Lower running costs through more engaged staff and fewer re-dos.
Greater productivity without adding headcount.