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AI for managers

Finally!! A dashboard that actually helps me lead.

Pre-empt problems

Burnout, blips, bad calls? No thank you. Spot issues faster using Cirrus’ live insights, and step in before a slip-up becomes a real problem.

Managing a contact centre shouldn’t feel like detective work.

Cirrus uses AI to give managers real-time insight, sharper coaching tools, and early-warning signals — so you can stay ahead without the need for guesswork. Our tools show you what’s happening, while it’s happening — so you can step in and stop issues from snowballing.

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Everything you need to lead a better contact centre:

See issues as they happen

Catch a spillage before it’s about to make a huge mess (figuratively speaking). Live monitoring and analytics show how agents are handling live interactions, so you can respond quickly to missed targets or service issues.

Spot emotion shifts

Sentiment Analysis tracks shifts in tone during calls or chats, helping managers respond in ways that improve both agent support and customer experience.

Manage where it’s needed

Cirrus identifies what’s dragging down KPIs or satisfaction scores, so you can focus on providing the right training or coaching to the agents who need it.

Track the right metrics

Custom dashboards show the right data for your role to help you make better decisions faster – no more data for data’s sake.

Support agents in the moment

If someone’s struggling mid-call, Cirrus automatically flags when an agent might be struggling, so you can step in with the right guidance to keep service on track.

Monitor long-term trends

See how your team’s improving (or not!) across weeks and months, so planning is easier, and backed up by data.

Keep an eye in real-time

Know immediately who’s online, who’s on a break and if any agents needs support, without looking up from your screen.

Score every interaction

Auto-evaluate 100% of calls, chats and messages, so you can spot under-performers early, close coaching gaps faster and give credit where it’s due without trawling through transcripts.

Cats Protection

Cats Protection adopts AI (and it’s a good mews story)

 

With Conversational AI in place, Cats Protection managed a 46% increase in demand — with shorter wait times and more first-time resolutions.

Self-service became the go-to, and expert support is now available 24/7. That’s purr-worthy progress.

Read case study

Let’s make managing a contact centre less of a cold case.

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