Cirrus Copilot
Hold up… you mean AI could make my job easier?
Cirrus Copilot: the AI sidekick that lightens the load across your contact centre.
Cirrus Copilot
Cirrus Copilot: the AI sidekick that lightens the load across your contact centre.
Cirrus Copilot is the AI that sits behind the scenes, supporting you across every channel, every role and every moment. Your agents get live support and less admin, managers get real insight and your customers get instant, accurate help. Great, right?.
Cirrus Copilot works across your entire platform, pulling all your data into one easy-to-access place. It plugs in instantly, even adapting to your teams and processes.
Run thousands of automated conversations across any channel, without a second thought.
24/7 assistance for the easy stuff, so your team can focus on the customers.
Real-time support for agents through scripts, suggestions, next-best action and more so agents don’t have to search, and customers don’t have to wait.
Natural speech recognition routes callers intuitively, avoiding neverending menus and customers getting lost in maze-like systems.
Cirrus Copilot compiles all your data into one easy-to-access place, so agents always have the info they need (and customers only have to say it once).
Yes, bots that chat. These come pre-integrated for top providers and are simple to turn on and scale.
Get a real picture of how you’re servicing your customers, with every call, chat and message automatically scored for quality. No more analytics samples that mean nothing!
Pull reports across multiple channels, so you get the full picture of what’s going on in your contact centre.
Real-time emotion insight helps agents identify customer mood, so they can get things back on track before anyone blows their lid.
When things start stacking up, Cirrus Copilot suggests where agents should be moved, to keep things running smoothly. And breathe.
Cirrus Copilot gets the most out of your teams with:
Cirrus Copilot builds stronger customer connections through faster resolutions:
Cirrus Copilot gives leaders the data to monitor, manage and get the most out of their agents.
Cirrus Copilot is an AI-powered assistant designed to improve contact centre efficiency and customer satisfaction. It helps agents manage routine tasks, provides real-time guidance, and automates workflows, ensuring that customers receive fast, accurate responses.
Cirrus Copilot works alongside agents by offering real-time suggestions, handling routine tasks like ticket creation, and generating call summaries. It also delivers instant transcripts and useful pointers, making interactions smoother and more efficient.
Yes! Cirrus Copilot uses Conversational AI to handle simple customer queries, offering 24/7 support. When needed, it hands over more complex issues to human agents, ensuring customers always get the right assistance.
Cirrus Copilot delivers quick, accurate answers through natural, conversational responses. It predicts customer needs, offers smart suggestions, and ensures smooth transitions between AI and human agents when required.
Cirrus Copilot provides managers with AI-driven insights into customer interactions. It offers real-time monitoring, identifies trends in conversations, rates call quality, and suggests personalised coaching for agents based on performance gaps.
Cirrus Copilot handles routine tasks, such as follow-ups and notifications, allowing agents to focus on more complex queries. It also helps reduce call handling times with real-time suggestions, instant guidance, and automated transcripts that give agents full context during conversations.
Yes! Cirrus Copilot integrates easily with your current systems, including CRM platforms, to provide a unified view of customer data and interaction history. This helps agents deliver more personalised and efficient service.
Security is a top priority for Cirrus Copilot. It follows strict data privacy standards and ensures that all interactions are securely managed, fully compliant with industry regulations, and protected against any unauthorised access.
Absolutely. Cirrus Copilot delivers live transcripts, sentiment analysis, and performance metrics during calls. This helps agents and managers track the progress of interactions and make informed decisions in real time.
By automating routine tasks, reducing call handling times, and providing real-time insights, Cirrus Copilot helps cut operational costs, improve agent productivity, and create better customer experiences, contributing to stronger ROI for your contact centre.