Contact Centre solutions
I’m going to take this contact centre system
…and shove it right to the top of my favourite things ever!
Keep calm and leave it to Cirrus
We get it, most contact centres feel like organised… panic. Too many buttons, too many tabs, too many “let me just transfer you.”s Argh!
Cirrus is an AI-powered contact centre that brings everything such as channels, customer history, analytics and workforce optimisation tools, all into one place.
Cirrus Copilot: the solution for everyone.
With live transcripts, auto-summaries and relatable prompts, Copilot supports agents while they work, not after. For agents, it means faster answers with improved performance, and for customers it means no more “please hold.” Win win.
With Omni-channel it’s one conversation, but any channel.
Whether phone, email, webchat, Whatsapp, carrier pigeon (okay, maybe not that one), Cirrus connects every conversation into one thread. So, agents see the full story, and customers never have to confirm their date of birth… again.
Integrate any (and every!) technology
With hundreds of ready-made integrations, Cirrus works alongside the systems you’re already using, so there’s no need to start from scratch. Your data will flow directly between systems, giving your agents the context they need immediately, allowing them to better serve customers.
Workforce optimisation (that works)
Our super simple workforce engagement tools empower your agents to be their best. They receive in-depth feedback with personalised training, whilst you get quality monitoring and workforce management, all from a single platform.
“Thanks to the quick and efficient work done by Cirrus, we’re now witnessing greater agent productivity across remote and office-based teams, and our BCP is built directly into the solution. Cirrus’ Microsoft Teams solution also means we’re able to bring everything into one application that can provide wrap-up codes for the business.”
– University of Bradford
“We needed to move to a cloud based omni-channel contact centre system that would enable us to improve sales and customer service. Cirrus has delivered on all counts. We have total confidence in Cirrus to provide the capabilities we need to meet the demands of a fast-paced industry.”
– Nisbets
“Cirrus has shone a spotlight on the incredible and essential service our contact centre delivers to vulnerable people everyday. Great technology + great people = winning combination.”
– Onward Housing
“We are committed to investing in our people, partners and customers – which is why we selected Cirrus contact centre to support and transform our frontline staff into customer service heroes”
– Premium Credit
“Cirrus and Gamma have been the perfect partners for our transition to the cloud. Cirrus’ Contact Centre for Microsoft Teams solution is so intuitive they were proficient in no time. It even accommodates for visually impaired users and meets our accessibility needs.”
– Greater London Authority
Cirrus supports your success
98%
first contact resolution
76%
faster first response times
90%
uplift in agent productivity
82%
of queries handled by automation
Your agents deserve better.
Suffering from high churn or low morale? Cirrus gives agents what they need to handle the job; like live support during calls, feedback tailored to them, and tech they can manage themselves. That means happier agents, fewer sick days and a team that want to stick around.
Give customers the experience they were promised.
Cirrus connects every customer interaction, conversation and piece of feedback, so we know when things are going well and when they’re not. Understand your customers’ pain points and (more importantly!) how to solve them, so you can build loyalty instead of relying on quick fixes.
Cost-effective contact centres.
What if we said we could cut your costs, without cutting performance? How? Through simplifying agent workflows and automating those annoying repetitive tasks, Cirrus reduces talk time and agent churn, while increasing performance. With overheads lowered and value up, our customers often see a return on their investment within months!
Built by us, improved by you.
Cirrus evolves with you… because we listen!
FAQs
1. What is a cloud contact centre?
A cloud contact centre is a customer service solution that operates entirely online, giving your team the flexibility to handle customer interactions across phone, email, chat, and social media—from anywhere with an internet connection.
2. How can Cirrus improve my contact centre’s operations?
Our platform automates repetitive tasks, provides real-time data insights, and connects communication across all channels. This reduces wait times, helps your agents work more efficiently, and creates better customer experiences.
3. What is Contact Centre as a Service (CCaaS)?
CCaaS is a cloud-based platform that provides access to the latest contact centre technologies without the need for large upfront investments. It’s flexible, scalable, and designed to fit your business needs.
4. How does AI improve contact centre operations?
AI simplifies daily tasks by automating routine interactions, offering real-time insights, and guiding agents with the next best steps. This allows for quicker responses, more accurate information sharing, and a better experience for your customers.
5. Can Cirrus integrate with my current systems?
Yes, Cirrus integrates with your existing CRM, ERP, and other tools, ensuring your team has a unified view of customer interactions and smooth data sharing across your organisation.
6. Is Cirrus right for my industry?
Cirrus offers solutions tailored to industries such as housing, government, healthcare, higher education, retail, BPOs, not-for-profits, and finance. Our platform meets the unique requirements of each sector, improving both service delivery and day-to-day operations.
7. How secure is the Cirrus platform?
Security is at the forefront of everything we do. Our platform includes PCI-compliant payment solutions, data encryption, and strict access controls to protect your customer data and meet regulatory requirements.
8. What support does Cirrus provide?
We provide ongoing support, from initial implementation and training to continuous technical assistance. Our team works closely with you to ensure your contact centre runs smoothly.
9. How can I get started with Cirrus?
Getting started is easy—request a demo, explore our brochure, or review our packages. We’ll work with you to find the solution that’s right for your business.
