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16 September 2024

The contact centre manager lives a life of efficiency-led targets. How else can a return…

Eleanor Morden

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2 November 2023

Do you remember the last time you tried to resolve an issue with a business…

Eleanor Morden

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30 October 2023

When you call a customer service line with a pressing issue, you seek swift assistance,…

Eleanor Morden

Blog

12 February 2020

The Old Days I’ve been in the contact centre industry for over twenty years starting…

Eleanor Morden

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