customer interaction Archives

Blog

29 November 2024

Gen Z loves a text chat. Boomers prefer a phone call. And Millennials want answers,…

Joseph Murfin

Blog

21 November 2024

In the world of contact centres, there’s one question cropping up more than ever: To add…

Joseph Murfin

Blog

14 November 2024

The yearly retail spectacle is nearly upon us. Retailers are rubbing their hands at the…

Joseph Murfin

Blog

29 September 2023

In the realm of customer service, professionals are continuously seeking innovative ways to streamline operations,…

Eleanor Morden

customer interaction