AI adoption Archives

Article

28 January 2026

This article was first published on 9th January 2026: Autonomy without accountability: The real AI…

Joseph Murfin

Article

28 January 2026

This article was first published on 9th January 2026: Getting Your Contact Centre 'AI Ready'…

Joseph Murfin

Article

15 January 2026

There's too much data in contact centres. Dashboards, charts, heat maps and sentiment scores look…

Joseph Murfin

Article

15 January 2026

You can tell a lot about a contact centre within five minutes. The dashboard won’t…

Joseph Murfin

AI adoption