Inbound contact centre software
Inbound voice excellence
Connect, engage, and delight your customers with seamless, high-quality interactions.
Welcome to Cirrus inbound voice solutions
Cirrus is famous for exceptional voice quality and reliability. Our inbound voice solutions help you handle customer calls smarter. We route calls well, offer self-service options, and track call data. It means happier customers and more efficient agents. We’re easy to integrate into your system, and scalable to let you you grow with us. Choose Cirrus for better customer service today.
Why inbound voice matters
It has never been harder to lead a contact centre. Your customers expect quick and efficient support, when and where they want it. Inbound Voice is one of the tools in your omni-channel contact centre arsenal to give customers what they want: immediate assistance, quickly resolve issues, and create positive customer relationships. Make it easy for your customers to call in and get the help they need, then empower your agents to deliver service that makes a lasting impression.
Key features of inbound voice solutions
Intelligent call routing
Efficiently route calls to the right agents with our intelligent call routing system. Prioritise high-value customers and reduce wait times.
Interactive voice response (IVR)
Our customisable IVR system streamlines customer interactions, providing self-service options and routing to the most appropriate agent when needed.
Call recording and analytics
Record and analyse inbound calls to gain valuable insights into customer preferences, agent performance, and areas for improvement.
Real-time reporting
Monitor key metrics and performance indicators in real-time, allowing you to make data-driven decisions and optimise your operations.
Scalability
Easily scale your Inbound Voice capabilities to meet changing demands without disruptions or delays.
Benefits of choosing Cirrus inbound voice solutions
Cirrus specialises in efficiently managing customer inquiries and conversations and offers user-friendly self-service options. Our easy-to-configure call routing ensures quick agent availability and calls can be directed to agent teams, voicemail, AI-powered virtual agents, or conversational IVRs. We prioritise compliance, offer call recording for insights, and provide real-time performance monitoring through customisable dashboards. With Cirrus, you can streamline operations, whether handling customer support, payments, or other tasks.
Enhanced customer satisfaction
Deliver outstanding service with shorter wait times, personalised interactions, and efficient issue resolution.
Improved agent productivity
Equip your agents with the tools they need to excel, reducing handling times and boosting efficiency.
Data-driven insights
Leverage call analytics to make informed decisions, leading to better customer experiences and higher ROI.
Seamless integration
Integrate our inbound voice solutions with your existing systems for a hassle-free implementation process.
Elevate your customer engagement with our inbound voice solutions
At Cirrus, we’re dedicated to helping you provide exceptional customer experiences through our advanced inbound voice solutions. Join countless businesses that have already unlocked the power of seamless communication.
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Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
